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Frequently Asked Questions

Shipping & Delivery

For detailed information on shipping, visit our Shipping & Returns page.

How will I know my order has been shipped?

When your order begins its journey to you, you'll receive a shipment confirmation email containing a tracking link.

How soon will I get my order?

Orders ship between 1-3 business days of the order date. Transit time [for U.S. orders] averages 1-3 days (almost all orders are shipped via FedEx). International orders can take up to 4 weeks to be delivered. Please contact to inquire about expedited shipping.

Do you ship internationally?

International countries we currently ship to are: Canada, Australia, Austria, Belgium, Denmark, Finland, France, Germany, Greece, Iceland, Ireland, Italy, Japan, Netherlands, New Zealand, Norway, Mexico, Portugal, Russia, Singapore, South Africa, South Korea, Spain, Sweden, Switzerland, United Kingdom. If your country is not on this list and you would like to place an order, please contact us.

I live outside the USA — Will I be charged custom fees?

Unfortunately we have no way of knowing if international orders will be charged customs fees. We are not personally involved with international customs and do not collect any fees, and therefore are not responsible for any customs fees that may be incurred.


Payment & Ordering

What is your Privacy Policy?

We promise we will never sell or give out any information you provide us, to anyone. No one wants a spam clogged inbox (including us). You can review our complete privacy policy here.

Is my credit card information protected?

Absolutely. All transactions are secure and encrypted and we don't store any of your payment information.

What types of payment do you accept?

We accept all major credit cards - Visa, MasterCard, American Express and Discover. You can also pay using PayPal.

Do you offer gift wrap?

Yes! Select items are eligible for gift wrapping — if an item is eligible, there will be an "Add gift wrap?" check box below the add to cart button. You can also include a gift receipt with a personal note instead of/in addition to gift wrap. On the shopping cart page (before you begin the rest of checkout) is a checkbox to indicate you'd like a gift receipt, and a text box where you can include a note to the recipient.


Everything Else

I make a product that I think would be perfect for Great Lakes Home, Who do i contact?

We always welcome emails about products that you'd love to see sold at Great Lakes Home, whether it be your own or otherwise. Please email us at hello@greatlakeshome.com.

Can I use your product images on my blog?

Yes! However, if you're going to use our images, you must link back to our website. That being said, we love and appreciate any and all blogs that choose to feature our products!

Do you have a brick and mortar location?

We do! We are located in Chicago’s Pilsen neighborhood at 2005 S. Halsted Street, Chicago IL 60608. Visit the Contact page for more details